Refund Policy

Post & Print Supply Co. complies with the Australian Consumer Law (ACL) and ensures that our customers are entitled to refunds, replacements, or repairs in accordance with their rights under the law.

Consumer Guarantees

Under the ACL, you are entitled to a refund, replacement, or repair if a product you purchase from us:

• Is faulty, defective, or unsafe

• Does not match the description or sample provided

• Does not perform as promised or expected for its intended purpose

Change of Mind

We do not offer refunds or exchanges for change of mind. However, we may, at our discretion, offer a store credit or exchange if the product is returned in its original condition, unopened, and with proof of purchase. Any such requests must be made within 14 days of purchase.

Returning a Faulty or Incorrect Product

If you believe you have received a faulty, damaged, or incorrect product, please contact us as soon as possible at orders@postandprintsupplyco.com.au. To assist with your claim, we may request:

• Proof of purchase (receipt or invoice)

• A description of the issue

• Photographic evidence of the fault or damage

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Once your claim is approved, we will arrange for a refund, replacement, or repair as required. In some cases, we may cover reasonable return shipping costs.

Refund Processing

If a refund is approved, it will be processed using the original payment method. Refunds may take up to 3- 5 business days to appear, depending on your bank.

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Exceptions

Consumer guarantees do not apply if:

• The product was damaged due to misuse, neglect, or abnormal use

• The defect was disclosed prior to purchase

• The product has exceeded its reasonable lifespan

For any questions regarding our refund policy, please contact us at admin@postandprintsupplyco.com.au